top of page

F A Q

How can we help?

​We are here to answer all your questions.

Contact us if you don't see yours.

1.

 

Do I need special equipment or software to take the lessons?

​

All you need is a computer or a mobile device that allows web browsing with a stable and reasonably fast internet connection. Your viewing experience will be optimal on your desktop, laptop, or tablet, and headphones are recommended to optimize your listening experience. 

2.

 

What is MusicTutorOnline?

​

MTO is an online music school. We provide quality music lessons 1-on-1 online through secure and stable video conferencing with supporting professional education software. We offer a wide variety of tutoring support for students in IBDP, IGCSE & A-Level music programs, music theory & analysis tutoring and courses, and ABRSM & Trinity graded music exam support. We offer online 1-on-1 lessons for different instruments for all levels. All our professional teachers have university degrees from recognized music colleges or conservatories of music and a rich background in teaching. Please look at our offerings overview page to see all the areas of study we offer. 

3.

​

How do I sign up for the free intro?

​

You Sign Up by filling out the student sign-up form. Please make sure you fill it out completely. We will match you with the right teacher and get back to you with available dates and times to choose from, and everything will be set up for you. 

4.

​

What are the benefits of learning online?

​

If learning online is new to you, you will discover how amazing it is. It is the future of learning.

  • Online music lessons allow you to learn on your schedule, in the comfort of your own environment, and at your own pace.

  • You can have access to highly qualified and experienced music teachers from anywhere in the world. Different cultures, traditions, and techniques will broaden your mind and your playing.

  • Lower your costs with reduced travel.

  • Because you don't have commute time, you can use that time to improve your playing skills in your own home. 

  • It is easier than ever to get started with lessons. All you need is a computer connected to the internet, a webcam, and a microphone, and you're ready to start learning.  

5.

​

What types of cards and payment methods do you accept?

​

We accept the following cards and payment methods:

​

  • Mastercard

  • American Express

  • Visa

  • Apple Pay

  • Discover

  • UnionPay

  • JCB

  • Diners

  • Maestro

  • iDeal

  • Visa Electron

  • Cartes Bancaires

  • Alipay


All prices shown on the website are inclusive of applicable taxes and VAT. No extra fees are collected.

Our online payment system complies with the Payment Card Industry Data Security Standards, PCI DDS, the highest information security standard available. 

Our system is SSL secured - your information is protected by 256-bit SSL encryption.

6.

​

How do I pay for lessons?

​

  • All payments go through our invoice system.

  • We will email your invoice with a payment link to you.

  • You can click on the link in the invoice and be directed to our secure online payment system.

7.

​

What does it cost?

​

  • A one-hour lesson with a private teacher 1-on-1 costs € 40, =.

  • Discounts for purchasing multiple lessons are available through our Memberships Lesson Packages. 

  • There are no enrolment or membership fees.

8.

​

Can I change my membership or cancel my lessons?

​

  • You can always upgrade or downgrade your membership.

  • You can cancel lessons with a minimum of 24 hours notice by emailing us at info@musictutoronline.com

  • To familiarize yourself with all policies regarding these matters, please read our "terms of use" on our website.

9.

​

What is the minimum number of lessons I can take?

​

It doesn't matter whether you need just one lesson or you want to study for an extended period.

10.

​

What ages and skill levels do you teach?

​

  • We teach students from age seven and up, including adults of any age.

  • We teach all skill levels, from beginning to advanced levels to college level.

  • Age and skill levels will be indicated on each specific page under the course information section.

11.

​

What will happen after I fill out the sign-up form?

​

  • We will e-mail you back within 12 hours.

  • Together, we will find a suitable time for your free intro.

  • Our free intro is without any obligation, and it is a great way to get to know the teacher and for you to ask all your questions. We can also discuss setting up for lessons, lesson materials, etc.

  • If you are happy then your lesson(s) can start. 

12.

​

Can I try MusicTutorOnline for free?

​

Yes, all our teachers offer a free introductory meeting of around 20 minutes. This way, you can meet your teacher, ask all your questions, and have us assess your needs before a complete lesson. The free intro is without any obligation. 

FAQ 1
FAQ 2
FAQ 3
FAQ 4
FAQ 5
FAQ 6
FAQ 7
FAQ 8
FAQ 9
FAQ 10
FAQ 11
FAQ 12
bottom of page